Customer Service at Oralink Health

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customer service - smiling

A story of Customer service and how we love to serve our customer’s needs!

We often get requests for information regarding our products. I thought I’d share one particular story. Patrick Kekama sent me this email:

Dear All,

I am living in Cape town and I have been looking for the ora salts product that I could not find in most of the pharmacies.

Could you please tell me where in Cape town can I find out this product?

I will really appreciate your feedback.

Regards,
Patrick

My Reply to Patrick’s request:

Good Morning Patrick,

Thank you for your email and we certainly want to help you.

Which product are you looking for?

Our Products at be found at all DISCHEMS – please to go to a branch and ask for these:

Orafloss - and the story of customer service

ORAFLOSS Medicated Dental Floss

OraSalts - and the story of customer service

ORASALTS Natural Mouth Wash

Sinusalts and the story of customer service

SINUSALTS – Nasal Spray

Please in the mean time send me your postal address and I will send you a sample.

We appreciate your interest and your feedback.

Assuring you of our best attention at all times.

Ayala

Patrick then sent the following reply:

Thank you I really appreciate.
You even went up above my expectations.
I did not know that there was also the SinuSalts, the OraFloss…

Since a certain time, I am experiencing like running nose from the inside meaning the mucus is not running normally out through the normal nasals. the nose’s mucus is running backward throughout the throat (post nasal drip). That makes me to feel very uncomfortable.

That is why I would like to use the ora salts and probably the sinu salts hopefully it is going to help me. Thank you for the sample you are going to send to me and please provide me more information with regard to my current health issue.

Once more really appreciate your feedback.
Regards,
Patrick

After supplying me an address, I sent off the sample as promised. A few days later, I got the following response from a very happy customer:

Only a pleasure Patrick.

Gargling with OraSalts and spraying your nostrils with SinuSalts will definitely help with infections in the mouth throat and nostrils as well as keeping the PH in your mouth and nostrils balanced, which helps maintains a healthy mouth and clear clean nasal passages.

Because both products are Sea Salt based, this in itself is a Natural Antibiotic with the added benefits of the Homeopathic’s make the products a great natural option and the beauty is that it’s Proudly South African.

I will send you the samples next week – please to look for them.

Please send me a contact number for the delivery purposes.

Assuring you of our best attention at all times.

Ayala

After supplying me an address, I sent off the sample as promised. A few days later, I got the following response from a very happy customer:

I would like to sincerely thank you as I got the parcel (OraSalts and SinuSalts) that you sent to me.
I really appreciate this excellency in customer service.
Here is the feedback I should have posted on your FB page but I do not have a facebook account:

“I did not know much about Ora products. The exchange emails I had with Ayala Wasserman gave me the opportunity to discover more about different range of Ora products. Ayala has the right knowledge, the customer service mindset, she easily understand the customer’s needs. She even sent to me some samples of the ora salt. Keep it up!”

Regards,
Patrick

It’s moments like these that make for a brighter day here at Oralink Health! We love to get email asking about our products, how they should be used, where to buy them… Use the Contact Us page to send us an email, and if you’d like to leave a review, there’s a place you can write a few words!

We are always striving to offer better service.

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